Terms & Conditions

Passengers shall report at the boarding point at least 15 minutes prior to the scheduled departure. Passengers who do not report on time will be termed as NO-SHOW passenger and will be denied boarding and not entitled for any refund of the ticket amount.Jay Khodiyar Bus Service reserves the right to deny boarding to passengers who are under the influence of alcohol or owing to any misconduct of behavior/critically ill/stretcher borne which may not be deemed safe for travel by Jay Khodiyar Bus Service.

Photo Identification:

Passenger shall present valid e-Ticket along with a valid photo identity card of at least one of the passengers of the group issued by one the government authority other wise they will be denied boarding and not entitled for refund.

Cancellation / Refunds:

Note: Only bonafide passengers holding valid Jay Khodiyar Bus Service tickets booked at Jay Khodiyar Bus Service counters are allowed to cancel tickets and collect refund at counter. It is mandatory to show original photo identity card at the time of cancellation.Cancellation of tickets purchased through Web should be done through Web only.

Note: Partial Cancellation is Not Possible

Cancellation Cutoff Time Cancellation Deduction
Below 6 Hours 100 %
Between 6 To 24 Hours 60 %
Between 24 To 48 Hours 50 %
More Than 48 Hours 15 %

Jay Khodiyar Bus Service may delay a bus without any prior notice in case of circumstances beyond its control. In such circumstances Jay Khodiyar Bus Service delays a bus more than 2 hours. Jay Khodiyar Bus Service may reschedule the journey on the next Jay Khodiyar Bus Service service in the same sector subject to availability without any extra charge based on the passenger's conveyance or enable the full refund of the ticket as paid by the passengers. The passenger will have to cancel or reschedule the ticket before the departure of the delayed service else the ticket will become a NO-SHOW and will not be entitled to any refund or reschedule. Jay Khodiyar Bus Service is not responsible for the delays caused enroute due to unavoidable circumstances like traffic jams etc.

Cancellation of Service:

Jay Khodiyar Bus Service may cancel a service without any prior notice in case of circumstances beyond its control. In such circumstances Jay Khodiyar Bus Service shall either reschedule the journey for travel on the next Jay Khodiyar Bus Service service in the same sector, Subject to availability without any extra charge based on the passenger's conveyance or enable a full refund of the ticket as paid by the passenger and shall be under no further liability to the passenger. The passenger will be required to collect the refund from the point of purchase.

In Case of Service Cancellation,Customers are requested not to cancel the tickets on their own,if any customer cancel the ticket,it will be treated as normal cancellation and refund will processed as per the Terms.

Cancellation can be done before 6 Hours of departure time.

No cancellation is possible within 6 hours of departure time.

Breakdowns:

In case of any breakdowns enroute Jay Khodiyar Bus Service will refund the amount on a prorata basis at the Jay Khodiyar Bus Service booking counters situated at the origin or destination of the journey. Jay Khodiyar Bus Service will not make any alternate arrangements of travel for breakdowns enroute. Jay Khodiyar Bus Service is not responsible for any breakdowns of audio, video and air conditioning equipment enroute or in the middle of the journey.

Baggage:

Passengers should not carry any goods like weapons, inflammables, firearms, ammunition, drugs, liquor, smuggled goods etc and any other articles that are prohibited under law.Maximum baggage allowed per passenger is 15 Kgs, Excess baggage will be charged as per the Jay Khodiyar Bus Service rules. Jay Khodiyar Bus Service shall not take responsibility in the event of loss or damage to the passenger luggage. Jay Khodiyar Bus Service reserves the right to disallow any excess baggage carried by the passengers.

Pets:

Jay Khodiyar Bus Service does not allow any pets on board its service.

Important Note:

We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time.